In order to best serve you and all of our clients, we have established some basic hospital policies. Here are a few simple reminders and instructions to ensure that your visit with us is enjoyable, informative and helpful.

1. ALL hours are by scheduled appointment only.
2. If you are experiencing an emergency, please avoid the temptation to rush immediately to the hospital. Call our office first, and we will try to accommodate you with a scheduled appointment or offer a daytime emergency appointment (for an additional fee) when it is physically possible for our doctors to tend to the scheduled patients as well as your pet. Also, our hours are subject to change depending on the doctor’s schedule and commitments away from the office.
3. All birds and small pets must be restrained in a cage or carrier. Dogs must remain on leash while on premises, except in the examination room.
4. For the safety and wellbeing or your pet, please follow fasting instructions provided by our staff when they call to confirm your appointment.
5. If you do not get a confirmation call on the day prior to your scheduled appointment, PLEASE CALL our office to assure you are on our schedule for the same date and time that you have written down.
6. Prepayment is required for ALL Holistic Evaluation Appointments and Special Order Items. Please have a credit card (Visa or Mastercard) available when calling for these appointments or items.
7. Payment is due and expected at the time services are rendered. Be prepared to pay for all charges incurred at the release of your pet from our facility. This applies for any appointments, hospitalization, surgery, medication, food or product purchases, or any other situation where services have been provided.
8. We accept cash, checks, Visa and Mastercard as payment methods.
9. An examination at our office is required within 6 months, or sooner as deemed necessary by the doctor, for refills on any ongoing medication, herbal formula, homeopathic remedy, or holistic supplement. It may not be necessary for your pet to remain on these products for an extended period of time or doses and formulas may need to be adjusted as the condition progresses. Refills will not be authorized on medications prescribed for a previous condition that has relapsed without an examination to assess the status of the patient and appropriateness of the therapy.
10. An examination at our office is required within 6 months, or sooner as deemed necessary by the doctor, for patients requiring repeated medical procedures or laboratory testing. This includes, but not limited to, rabbits and guinea pigs for teeth trimming as well as ferrets for blood glucose rechecks or hormone injections.
11. An annual examination at our office is required within 12 months, or sooner as deemed necessary by the doctor, of any grooming procedure. such as nail trims, wing trims and beak trims.
12. If you are unable to keep a scheduled appointment, we request at least a 24 hour notice of cancellation prior to that time. This allows us the time to schedule another patient the opportunity to receive the attention and therapy that they require in that time period. We reserve the right to charge the full examination fee for “no show” appointments or “last minute” cancellations.

 
Thank you for your consideration
Ness Exotic Wellness Center